Lqdam — Shipping & Returns Policy
Leap Originals FZ-LLC · Ras Al Khaimah Free Zone, United Arab Emirates Effective Date: 3 January 2026
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Quick Summary • Returns are accepted within 14 days of delivery • Shoes must be unworn, unlaced, and in original packaging (Including Paper Bag) • Please contact us first before returning any items , we arrange the pickup • Refunds are issued to the same credit card used for purchase after inspection • We do not offer exchanges or replacements • If the size doesn’t fit, return your order and place a new one • Our shoes are built the traditional way with many hand-finished steps. Because of this, small visual imperfections, especially around the rubber area, are normal. They are not defects , they are part of the shoe’s identity and charm. • UAE delivery usually 1–3 working days, GCC 3–5 working days • Shipping rates are calculated at checkout
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- Order Processing & Shipping
Order processing time
Orders are typically handed over to the courier on the next working day.
Orders placed on Fridays or weekends will be handed to the courier on the following Monday.
If you require urgent delivery, please contact us, we will do our best to help.
Delivery time estimates • UAE: 1–3 working days • GCC: 3–5 working days
National holidays or remote destinations may delay delivery. Delivery times are estimates only and may vary.
Once your order has shipped, a tracking number will be sent via email and/or SMS.
Shipping rates
Shipping costs are calculated at checkout based on your destination.
International shipping & customs
International shipments may be subject to: • customs duties • import taxes • clearance procedures
These charges are not included in your order total and must be paid by the recipient. We cannot estimate these amounts and accept no responsibility for them.
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- Returns Policy
Return window
You may request a return within 14 days of delivery.
Handcrafted nature of our shoes
Lqdam shoes are built the traditional way.
Many steps in the process are still performed by hand, including: • canvas cutting and assembly • bonding and finishing of the natural rubber • trimming and detailing
Because of this, there may be: • small visual marks • slight irregularities • minor unevenness around the rubber areas
These are: • not considered defects • part of the authentic character of the shoes • a reflection of handcraft, not mass production
They do not affect functionality or durability and are part of the shoe’s identity and charm.
Condition of returned items
To be eligible for return, shoes must be: • unworn • unlaced • in their original packaging • in resellable condition
Items showing wear, dirt, smell, or damage may be refused.
How to start a return
Please contact us before sending anything back. We will arrange the pickup and explain the simple steps.
Returns sent without contacting us first will not be accepted.
Inspection & refund process
After your return is received and inspected: • we will notify you of approval or rejection • if approved, a refund will be issued to the same credit card used for purchase
Please allow normal bank processing time for the refund to appear.
No exchanges or replacements
We currently do not offer exchanges or replacements.
If your size does not fit: 1. request a return 2. place a new order for the correct size while we process your refund
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- Damaged or incorrect items
Please check your order upon delivery.
Contact us immediately if: • the item is damaged • defective • or the wrong item was received
We will review the issue and make it right. Proof of purchase will be required.
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- Contact Us
For any questions about shipping or returns: • Email: hala@lqdam.com • WhatsApp (fastest): +971 55 795 1916