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العربية

Lqdam — Privacy Policy

Leap Originals FZ-LLC · United Arab Emirates Effective Date: 2 January 2026

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Quick Summary

We collect information you share with us (through our website, email, forms, WhatsApp, Instagram, and TikTok) and limited data from cookies and analytics to operate our store, deliver orders, and improve our services. Payments are handled by our payment provider, and we do not store card details. You can exercise GDPR-style privacy rights at any time.

Please read this alongside our Terms & Conditions and Shipping & Returns Policy.

This is a summary only. Please read the full policy below.

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  1. Who We Are

Leap Originals FZ-LLC (“Lqdam”, “we”, “us”) is the controller of your personal data.

You can contact us at hala@lqdam.com or via the contact form on www.lqdam.com. For faster responses, you can also reach us on WhatsApp: +971 55 795 1916.

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  1. What We Collect and Why

We collect only what is necessary to operate our business, fulfil orders, and improve your experience. • Identity & contact data: name, email address, phone number, shipping and billing address (including country). • Order data: items purchased, order history, delivery details, and customer support history. • Service interactions: messages sent via website forms, email, WhatsApp, and social platforms such as Instagram and TikTok. • Website & device data: IP address, browser type, device information, pages viewed, and referring URLs. • Cookies & similar technologies: analytics, performance, functional, and marketing cookies (see section 4). • Payment data: handled by our payment provider (Stripe); we do not store card numbers or CVV on our systems.

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  1. How We Use Your Data (Legal Bases)

We process personal data based on the following legal grounds: • Contract: to process orders, arrange delivery, provide customer support, and handle returns or issues. • Legitimate interests: to operate and secure our website, improve products and content, measure performance, and prevent fraud or abuse. • Consent: for non-essential cookies (analytics and marketing) and optional marketing communications. You may withdraw consent at any time. • Legal obligation: to comply with applicable accounting, tax, and consumer protection laws.

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  1. Cookies & Tracking

We use a GDPR-style cookie consent banner that allows you to accept, reject, or manage non-essential cookies. • Essential cookies: required for core site functionality and security. • Performance & analytics cookies: used to understand website usage and improve performance (Google Analytics). • Functional cookies: remember user preferences where applicable. • Marketing cookies: used to measure campaigns and show relevant content (Meta Pixel).

You can also control cookies through your browser settings. Blocking essential cookies may affect site functionality.

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  1. Data Retention

We retain personal data only for as long as necessary: • Orders & customer records: retained to fulfil orders and meet legal obligations. • Customer support communications: typically retained for up to 5 years unless linked to an ongoing issue. • Analytics data: retained according to tool settings, usually in aggregated or anonymised form. • Marketing preferences: retained until you unsubscribe or request deletion.

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  1. Sharing Your Data

We share personal data only with trusted service providers when required to operate our business. These providers must keep your data secure and use it only for agreed purposes.

This may include: • Payment processing: Stripe (payments and fraud prevention). • Logistics partners: order fulfilment and delivery. • Technology providers: website hosting, analytics, error monitoring. • Customer support tools: email and ticketing systems. • Professional advisers: legal or accounting services when required.

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  1. Data Storage & International Transfers

Some service providers may process or store personal data outside the United Arab Emirates, including in the United States or Europe.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms are used to protect your data.

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  1. Marketing Communications

We only send marketing communications if you choose to receive them.

You can unsubscribe at any time using the link provided in our messages or by contacting us directly. You may still receive essential service communications, such as order updates or support messages.

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  1. Your Rights

You may exercise the following GDPR-style rights at any time: • Access your personal data • Correct inaccurate or incomplete data • Request deletion or restriction of processing (where applicable) • Object to processing based on legitimate interests or direct marketing • Withdraw consent for cookies or marketing communications • Request a copy of your data in a machine-readable format

We may need to verify your identity before responding.

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  1. Security

We use appropriate technical and organisational measures to protect your data, including secure hosting, access controls, and encryption where applicable.

No method of transmission or storage is completely secure, so please take care when sharing information online.

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  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date above will be updated.

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  1. Contact

Questions or requests? Contact us at:

hala@lqdam.com WhatsApp: +971 55 795 1916

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© 2026 Lqdam · Leap Originals FZ-LLC